28 Sep 2021
Make a complaint
Our complaints process We aim to get it right – first time and every time. However, if things go wrong, we want our customers to tell us. We’ll use this information to put things right, to learn from mistakes, and to improve our services. How you can let us know about your complaint Our online […]
11 Aug 2021
Worries about paying your rent – how we can help
As the Universal Credit top-up, Furlough scheme and Self-employment income support scheme come to an end next month, we understand that some of our customer may be worried about paying their rent. Here’s how we can help.
20 Nov 2020
Be part of creating our commitment to our customers
Share your views in our short questionnaire and tell us what matters to you.
30 Sep 2020
Doing the basics brilliantly
30 Sep 2020
Our relationship with our customers
30 Sep 2020
Creating a digital and agile organisation
24 Aug 2020
#HomesAtTheHeart of living well
Universal Credit
Universal Credit Universal Credit is a monthly benefit for people aged 18 or over (there are some exceptions if you’re 16 to 17). It is for people out of work, or on a low income. Universal Credit is one payment, and has replaced the following benefits and tax credits: Housing Benefit Income-based Jobseekers Allowance Income-related […]