We want our people to have the tools, support and opportunities to do their best work. This is how we’re investing in new technology and our workspaces to ensure we can provide an excellent service for our customers.


Our new online customer services


Our customers can now view their balance, pay their rent (and more!) at a time that suits them. We’re also working on adding more features, so that our customers can easily get in touch and stay updated about their home.

Customers have told us accessing customer services online is more straightforward and convenient, and saves them time.

“The layout is nice and user friendly… the Come Home icon is really good if you get lost or mixed up.”

A happy online customer

To get started, you need to create an account. 
Find out more about the services and how to sign up 


Earlier this year, we also launched our new website. We hope you enjoy exploring syha.co.uk to find out more about what we do, get in touch with us, and catch up on the latest news. A big thanks to our customers who shared their ideas and thoughts to help create our new website.

People of SYHA

Reece is our Office 365 Apprentice. As part of our People of SYHA campaign, he talked to us about introducing new technology which enables us to work more flexibly, efficiently and collaboratively.

As well as Office 365, we’ve invested in new devices and other software, such as Unit 4 in our IT, Finance and People Teams.

More about People of SYHA

Our office move

Our new home at 152 Rockingham Street has been designed to be welcoming, functional and sociable. It is full of different rooms and spaces to work, creating a place where our people can settle, work well, and realise their potential.

On our accessible ground floor, our customers can meet each other – or their keyworker, housing officer or coach – over a cup of tea. There’s also great spaces for talks and events, where we can partner up with local organisations and communities. We proudly display our customers’ stories and achievements, creating a workspace that truly embodies our purpose and values.

We look forward to inviting you back into our home, when it is safe to do so.


Rockingham Street entrance and foyer