The Housing Ombudsman has published their new Complaint Handling Code. We are completing a self-assessment against the code and will share this as soon as possible. The self-assessment helps us to ensure that we are responding to complaints effectively and fairly, and it is shared with our customers, teams, and the Housing Ombudsman. We also regularly […]

Modern methods of construction We want to create more safe, well-built, affordable homes, and embrace innovative and sustainable ways to build them.   We’re exploring how we can meet the government’s future homes standard, including modern methods of construction (MMC). MMC, also known as ‘offsite’, manufactures the major building components in a factory and then brings […]