Estate and Neighbourhood Management Policy Policy Statement SYHA works with customers to deliver homes, services and neighbourhoods our local communities want. Having a clean, safe and well-maintained environment in which to live is important to our customers and we recognise that the appearance of an estate or group of homes enhances well-being and a positive […]

Looking after estates and neighbourhoods A clean, safe and well-maintained home and neighbourhood is important and creates a positive environment to live in. This page explains how we manage our estates and neighbourhoods, including gardening and trees, cleaning, fire safety, fly tipping, parking and CCTV. For more information, please read our policy or get in touch […]

Domestic Abuse and Violence Against Women and Girls Policy Introduction to the Policy 1.1          This policy outlines our approach to dealing with Domestic Abuse and Violence Against Women and Girls (VAWG) 1.2         This policy aims to ensure that SYHA support customers experiencing Domestic Abuse in a consistent, safe and sympathetic way. 1.3          SYHA […]

Supporting vulnerable customers Vulnerability can affect anyone at any time—and we’re committed to providing you with the right support when it’s needed. We recognise that you are the expert in your own circumstances. If you, or someone in your household, are experiencing any form of vulnerability (this could be related to health, age, financial situation, […]

SYHA Anti-Social Behaviour and Harassment Policy Policy Statement This policy sets out SYHA’s approach to tackling Anti-Social Behaviour (ASB) and harassment including hate crime. We understand that ASB can have a significant impact on our customers and the communities in which they live. We are committed to preventing and tackling ASB, ensuring we balance enforcement […]