The Housing Ombudsman has published their new Complaint Handling Code. We are completing a self-assessment against the code and will share this as soon as possible. The self-assessment helps us to ensure that we are responding to complaints effectively and fairly, and it is shared with our customers, teams, and the Housing Ombudsman. We also regularly […]

Learning from complaints We always aim to offer great customer services, but understand that sometimes things can go wrong. If you have a complaint, please tell us so that we can put it right. If you make a complaint, we will listen to your experiences, find out more about what’s happened, and share our response […]