The Housing Ombudsman has published their new Complaint Handling Code. We are completing a self-assessment against the code and will share this as soon as possible. The self-assessment helps us to ensure that we are responding to complaints effectively and fairly, and it is shared with our customers, teams, and the Housing Ombudsman. We also regularly […]

At Growing Communities we’re proud of our community led, person centered and strengths-based approaches to designing services “with people” and “for the communities” that we are intending to serve. We want to share our learning in a way that supports other like-minded organisations to build their knowledge, skills and expertise and have created a suite […]