Improving and learning from your feedback We aim to provide great homes and services for our customers. That is why your feedback is really important to us, including complaints. If you tell us what isn’t working, we can put it right and make improvements by changing how we work in the future. We also appreciate […]

What is a service charge? Service charges help to keep your home safe, welcoming and tidy. They fund services including utilities, fire alarm checks, cleaning, gardening and repairs. Service charges are paid in addition to your rent, and may be due weekly or monthly. The cost of service charges, and what they fund, will depend […]