Tenant Satisfaction Measures Tenant Satisfaction Measures are a way of measuring the performance of social landlords. They monitor how well we’re doing at providing quality homes and services, and help us to understand how we can make improvements. We’ve worked with Viewpoint to collect and analyse our tenants’ feedback about how we’re doing. This is included […]

Tenancy fraud Here’s more information about what tenancy fraud is, and how to let us know about suspected fraud. What is tenancy fraud? Tenancy fraud (or social housing fraud) occurs when a South Yorkshire Housing Association home is occupied by someone who… is not legally entitled to be there has obtained use of the property […]

Improving and learning from your feedback We aim to provide great homes and services for our customers. That is why your feedback is really important to us, including complaints. If you tell us what isn’t working, we can put it right and make improvements by changing how we work in the future. We also appreciate […]