Tenant Satisfaction Measures Tenant Satisfaction Measures are a way of measuring the performance of social landlords. They monitor how well we’re doing at providing quality homes and services, and help us to understand how we can make improvements. We’ve worked with Viewpoint to collect and analyse our tenants’ feedback about how we’re doing. This is included […]

Frequently Asked Questions Here is more information about Places for People, and about what would happen if SYHA joins PfP as a subsidiary (a company that is owned by another organisation). This page was last updated in July 2025. We have categorised the questions into four themes: The partnership, My home, My services and Customer […]

SYHA Anti-Social Behaviour and Harassment Policy Policy Statement This policy sets out SYHA’s approach to tackling Anti-Social Behaviour (ASB) and harassment including hate crime. We understand that ASB can have a significant impact on our customers and the communities in which they live. We are committed to preventing and tackling ASB, ensuring we balance enforcement […]