Tenant Satisfaction Measures Tenant Satisfaction Measures are a way of measuring the performance of social landlords. They monitor how well we’re doing at providing quality homes and services, and help us to understand how we can make improvements. We’ve worked with Viewpoint to collect and analyse our tenants’ feedback about how we’re doing. This is included […]

Social Tenant Access to Information Requirement Scheme (STAIRs) What is STAIRs? The Social Tenant Access to Information Requirements (STAIRs) are a set of regulations that set out what information housing providers must share with customers. They are designed to make sure we are transparent about our work, priorities and performance. That means publishing information on: […]

We are writing to you with an update on our partnership with Places for People, and information about our new customer newsletter and Annual Review. Places for People Earlier this year, we sent a letter to our customers about a proposal for South Yorkshire Housing Association (SYHA) to join Places for People (PfP). We explained […]