Customer opportunities

Customer opportunities   We’re passionate about working with our customers to improve the homes they live in and the services they access. We offer a range of flexible opportunities for you to get involved in. This can be online or in-person, and could involve surveys, interviews, focus groups, informal chats or joining our independent customer-led […]

Improvements and learning

Learning from complaints We always aim to offer great customer services, but understand that sometimes things can go wrong. If you have a complaint, please tell us so that we can put it right. If you make a complaint, we will listen to your experiences, find out more about what’s happened, and share our response […]