Voices is our new customer newsletter. Voices has been created with the support of our Customer Editorial Group, Customer Engagement Team, and customers and colleagues from across the organisation – thank you very much for your ideas, feedback and input. The newsletter will ensure you know about important updates from across SYHA, and shares more […]

Tell Us More Making sure we have accurate and up to date information about our customers helps us to offer services that meet your needs. Our Tell Us More survey gives you the opportunity to share information about you and your household. We’ll use information from the survey to make improvements to our services and […]

SYHA Child Safeguarding Policy Download our Child Safeguarding Policy [PDF, 19 pages] This policy sets out of SYHA’s approach to working with safeguarding and our responsibility to safeguard and promote the welfare of children, young people and vulnerable adults in our community; to ensure that they live safely, free from abuse and neglect. The Safeguarding […]

Our approach to safeguarding Safeguarding is about protecting people from harm, abuse, and neglect – especially those who may not be able to speak up for themselves, like children, young people, and vulnerable adults. It is the responsibility of our employees and volunteers to keep our customers, their families, and our communities safe from abuse. […]